About Us
Who Uses the Psychological Counseling Center
The goal of the Psychological Counseling Center is to provide professional counseling services to currently enrolled CSUSB students. Students who utilize the Center may be experiencing a variety of difficulties including: stress, anxiety, homesickness, depression, relationship problems, grief or trauma. Students may attend a single session, but most students return for additional sessions with their counselor. Counseling is completely confidential, and students are assured they will have privacy. Professors, deans and parents are not notified that a student is receiving counseling, unless a student requests such contact and signs a release permitting such. One exception is when a student poses a risk to self or others. When an individual's needs are beyond the scope of the PCC services, referral options will be provided.
Common Concerns and Issues Discussed
Confusion, anxiety, or depression Mood variability Needing help with an important decision Loneliness Adjusting to living away from parents Friendship problems Romantic concerns Family concerns-including parental divorce Compulsive eating Self-destructive use of alcohol or drugs Loss of a relationship Balancing academics and social needs Shyness Illness or death of a friend or family member Personal trauma such as sexual assault Illness or death of a friend or family member
Meet Our Staff
Patricia Smith, Dr.P.H.Title: Director of Student Health and Psychological Counseling Center
Education: Dr.P.H. Loma Linda University School of Public Health
License: Public Health Nurse, Registered Nurse
Terry Schmitt, Ph.D.
Title: Associate Director of Student Health & Psychological Counseling Center
Education: Ph.D. in Psychology from University of California, Riverside
License: Clinical Psychologist
Shelley Pope, M.S.
Education: M.S. in Clinical/Counseling Psychology from California State University, San Bernardino
License: Marriage and Family Therapist
Rachel Keener, Psy.D.
Education: Psy.D. from Fuller Graduate School of Psychology
License: Clinical Psychologist
Bridget Tucker, M.S.
Education: M.S. in Clinical/Counseling Psychology from
California State University,San Bernardino
License: Marriage and Family Therapist
Julie Simmons, M.A., Psy.D.
Education: M.A. in Marriage and Family Therapy from
Azusa Pacific University
Psy.D. in Clinical Family Psychology from
Azusa Pacific University
License: Marriage and Family Therapist
Clinical Psychologist
Jeffrey Andreas Tan, Ph.D..
Education: Ph.D. in Counseling Psychology from
The University of Missouri-Columbia
M.A. in Counseling Psychology from
The University of Missouri-Columbia
License: Clinical Psychologist
Dianne Swanson, M.S..
Education: M.S. in Clinical/Counseling Psychology, California State University, San Bernardino
License: Marriage and Family Therapist
Susan F. Lilly, M.S..
Education: M.S. in Counseling from California State University, Fresno
License: Marriage and Family Therapist
Current Trainees
Victoria Nguyen, M.A.
Education: M.A. in Psychology from Loma Linda University, Pursuing a Psy.D. in Clinical Psychology at Loma Linda University
Sarah Sadeghi, M.A.
Education: M.A. in Psychology from Claremont Graduate University Pursuing a Psy.D. in Clinical Psychology at Loma Linda University
Stacie Pham, Psy.D.
Education: Psy.D. in Clinical Community Psychology from University of La Verne
Pursuing California licensure as a Clinical Psychologist
Shane Calhoun, Psy.D.
Education: Psy.D. from Loma Linda University
Pursuing California licensure as a Clinical Psychologist
MFT Intern:
Jennifer Gless
Education : M.Ed. in Health Education from University of Tennessee at Chattanooga
M.S. in Clinical/Counseling Psychology from Cal. State University San Bernardino
Heather Henry, M.S., MFTI
Education: M.S. in Clinical Psychology from Cal. State University San Bernardino
Diane Umland, Office Coordinator
Gayle Villavicencio, Administrative Support Coordinator
Alyssa Pettey, Student Assistant
Sara Bogdan, Administrative Support Assistant I
Back row: Dr. Jeff Tan, JJ Gless, Dr. Rachel Keener, Diane Umland, Sara Bogdan, Dr. Julie Simmons, Sarah Sadeghi, Victoria Nguyen
Middle row: Dr. Bridget Tucker, Shelley Pope, Heather Henry, Stacie Pham
Front row: Dr. Terry Schmitt, Dr. Patti Smith, Dianne Swanson
All students enrolled for academic credit (full-time or part-time, undergraduate or graduate) may use the Student Health and Counseling Center.Note: If you are taking a quarter off from CSUSB and desire counseling you may be eligible for services if the following criteria are met: You intend to return to CSUSB the following quarter; you have been enrolled at CSUSB for the past two consecutive quarters; and you pay the one time quarterly Health Fee before seeing a counselor.
Students enrolled in continuing education, extension or Open University courses are not eligible for services.
A non-student may be served only as part of couples counseling when the non-student's significant other is currently enrolled at CSUSB.
Summer Eligibility: Students who are enrolled in summer classes are eligible for counseling services during the summer quarters. Students who desire counseling services during the summer quarter and are not enrolled in summer sessions, have the option to pay the health services fee and receive counseling services.
The Student Health & Psychological Counseling Center has moved into its newly renovated and expanded location (map). Entrance to the Psychological Counseling Center is on the west side – east of the Pfau Library and north of the main health center entrance.
During the academic year the Psychological Counseling Center is open:
| Day | Hours |
|---|---|
| Monday | 8:00am - 5:00pm |
| Tuesday | 8:00am - 6:00pm |
| Wednesday | 8:00am - 6:00pm |
| Thursday | 8:00am - 5:00pm |
| Friday | 9:30am - 5:00pm |
The PCC may be closed for lunch between the hours of 12:00 and 1:00pm, special events and University Holidays. However, when PCC staff is not available an after-hours counselor can still be reached using the same number (909) 537-5040
Summer Hours
Monday - Thursday 8:00am - 5:00pmThe PCC will be closed between 12:30pm to 1:30pm.
Students may schedule appointments in person at the PCC or via telephone. Please call the Psychological Counseling Center at (909) 537-5040 to schedule an appointment.
The PCC is unable to schedule appointments via a third person.
All contacts with the Psychological Counseling Center are confidential, except in situations where laws or ethics require notification of a family member or others. Notice of Privacy Practices. The Psychological Counseling Center does not release any information regarding whether a student has used the service nor matters discussed in counseling. Except under certain specific circumstances, no parent, dean, faculty member, or other student can get access to information about client without express written permission.
Exceptions:
- 1. A student who has used the PCC services may give authorization to us to release records or to disclose information to anyone the student chooses. However, a request to exchange confidential information must first be completed and signed.
- 2. If the counselor believes that there is danger to self or others, safety considerations will prevail, and the counselor will notify appropriate family members or other authority. Such disclosure is for the purpose of providing the necessary care and protection of the student.
- 3. In very rare circumstances, the court may order the release of confidential information.
- 4. Unlicensed counselors work under the supervision of a licensed counselor who has access to counseling records in order to perform supervision responsibilities. In addition, a student may grant permission for a counselor to audiotape or videotape a session for the counselor to review with his/her supervisor.
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5. Counselors are mandated reporters of suspected elder or child abuse and will notify the appropriate agencies.
As a patient, you have the right to participate in your own health care decisions and to make an Advance Directive. An Advance Directive is a written document in the form of a living will or Durable Power of Attorney prepared by a competent individual that specifies what, if any, extraordinary procedures, surgeries, medication or treatments the patient desires in the future, when he or she can no longer make such decisions about medical treatment. Please see the Advanced Directive form and instructions for more detailed information.